To ensure we can provide the best possible care to all our patients, effective June 1, 2025, MountainView Veterinary Hospital is implementing a new late and no-show policy to keep all appointments on time, minimize disruptions, respect our staff’s time and our clients’ time, and accommodate as many pets in need as possible.
We reserve your pet’s exam time just for you. Please arrive 15 minutes early for check-in.
If you are more than 10 minutes late, we’ll offer to see your pet as a work-in (wait time may exceed 45 minutes), convert to a day-admission, or help you reschedule.
A no-show (or same-day cancellation) prevents another patient from receiving care. The following policy is being implemented.
- 1st occurrence – reminder of policy
- 2nd – non-refundable exam fee due at re-booking
- 3rd in 12 months – future visits require full pre-payment or day-admission status.
